Capitec Collecting Department

I am so so grateful for a bank like capitec,so far they are the best bank in South Africa in my opinion,the service is worth more than the fees they charge...But I am not happy with the collecting department,that is why I am giving them 1 star,I cannot be receiving calls from more than 2 people complaining that capitec collect money before the pay date as per contract...I called capitec for the third time this month on behalf of those people,do something about your collecting department,I do not work for capitec and cannot keep taking my time to ask you to reverse the money into your client's accounts and collect at the right time.If this happens again I will tell them to just open other accounts and stop paying back the debts ,do not treat people like that please,even have the nerve to tell people to move the money to other accounts because that is how your system works? Fix your systems in the collecting department#Blackfriday