Capitec closes accounts witout legal documentation and customer services puts the phone down in your ear.

Hi my account has been closed on Thursday 7th of Niv 2019 due to a client from Fnb bank who reported me .i advertised tea s****s on fb a collectir wanted to buy them from me ,we corresponded trough fb and then exchanged phone nrs.At about 11 o clock he said he is canceling and not interested in the item via telephone. He wanted to sendbthe courier guy the same day to collect the bix of teas****s. Ok he didn't tell me via phone ,sms,or send a proof of payment of any payment and never mentioned it to me. One a clock Thursday afternoon my banking wasnt working and gave me an error. 5 o clock that same day the same guy or buyer phoned me and kicked of by saying he reported me to saps and the banks ect and it just carried on nithing about him making a payment and if i get a notification to just reverse it and refund him. That same evening i googled rhe error on my bank account and saw that it has been blocked.i phoned capitec a agent helped me she said that she cant see any payments from this specific person ,but i have to go to the police station with a affidavid and all the proof whatsapps,phone calls ,adverti*****t ect. The next morning on the 8th my acciunt was still blocked and i had a affidavid and went to Capitec. As i walked to the agent 10 o clock a payment came through from the very same buyer...my account was frozen i didnt know about his payment and i could not refund him. We sat this whole week end witout funds ,me and my family. Cappitec advised me that fnb blocked my accout witout any legal documentation or proof,and fnb advised me in a rude manner that Capitec should have contacted me phoned me asked for proof before they blocked my account. So its fine to let the courier guy pickbup the pacel on a Thursday and only get a payment or proof of payment the next day. Wich bank is at fault blocking someones account without any evidence or proof and causing them the inconvenience since Thursday till Monday nit to access their account. I just contacted Capitec customer care and the agent dropped the phone in my ear.