SD
Samkelisiwe D

1 reviews | Active since Aug 2015

05 Aug 2015, 16:52

Capitec closed my bank account

Capitec froze my bank account without a valid reason. I was shocked to find out that my account has been frozen. Capitec told me that my account has been frozen because I am operating a pyramid scheme. I asked them where are these accusations coming from. They told me that people has been depositing money into my account. I told them that the money was deposit by my cousin and my two colleges. They told me to come with proof of deposits. After I had given them proofs they told me that they are investigating the matter they will get back to me after 2 weeks. When 2 weeks had passed on I went back to Capitec to ask for feedback. They told me that my account is permanently closed and they can't discuss the matter with me anymore. I am very disappointed with Capitec service.

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Replies (1)
Capitec Bank
Capitec Bank's reply06 Aug 2015, 08:34
Official
Hello sfdlamini,

I acknowledge your posting, and have referred it to Megan Martin for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank