Capitec Closed ***** Case ***7 Unfairly Without Calling Me – R6300 ******

I opened a ***** case with Capitec within 10 minutes of R6,300 being ****** from my account. I was instructed to open a SAPS case and handed over all documentation. My case details: Capitec ***** Case *** SAPS Station: SPRINGS SAPS CAS Number: CAS 482/8/2026 (WO L NJWAMBE) On Wednesday, September 2nd, Capitec sent me an SMS and app message stating: "Update on your ***** case. An agent will be in contact with you soon." Nobody ever called me. Despite zero incoming calls, emails, or messages from Capitec, I was informed today that my ***** case was closed on the grounds of "unable to reach client." Closing an active ***** investigation without contacting the client—while holding all SAPS evidence and after promising a call—is completely unacceptable. I demand that Capitec: Reopen ***** Case ***7 immediately. Escalates this matter to a senior manager in the ***** Department. Provides a full update on the "Redeemed" status of the transaction and a clear timeline for reversing my R6,300. If this is not resolved urgently, I will escalate this matter along with all SMS proof to the National Financial Ombud Scheme (NFO) for formal investigation.