Capitec cloned card

on 28 February i received a notification saying i have purchase something and that time i was with my card at home and immediately i stop my card and call Capitec and they said my card has been cloned i should go to Capitec branch to report ***** but my money was gone and on 1 February i went to the Capitec branch to inform them about what happened and they told me to wait for 10 days while they are busy with investigation it's been three weeks now they just tell me to wait i wouldn't advice anyone to use capitec