EM
Ebenard M

1 reviews | Active since Jul 2017

23 Nov 2018, 09:27

Capitec clients are TRASH in the eyes of their agents and Manager...Woooow

Are your clients TRASH? WHY ARE YOU ****ING TREATING ME LIKE TRASH?This ****ing bank thinks that their Managers in certain departments are Presidents Kings and Queens for them not call customers or speak to customers.. No manager phoned me because my account balance is 0.60 but if it had over a million rands in it the manager would've phoned me don't treat any customer like they ****ing trash. Your agents staff are ****ing rude and I refuse to speak to one of them. The managers are they directors of capitec they don't speak with trash.? How can you employ people that don't have people s****s rude, unapologetic interrupting while someone is speaking and droping calls in your customers hear or did capitec promise their staff that they are protected when being rude with a client? I have never experienced something like this before, but well done Capitec your no1 with **** service. I will write a review for 20days every day until i speak with a Manager in the collections department after that i will refer the matter to the credit ombudsman ncr for for the fact that your agents are rude and harassing me every day. I want a manager to call me from the collections department. PS please train your agents how to deal with clients and let them leave their person problems at home...

0
Replies (1)
Capitec Bank
Capitec Bank's reply23 Nov 2018, 10:05
Official
Good day 

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Complaint Management
Capitec Bank