Capitec client services needs serious high power intervention

Still waiting for the promise "intervention" from my previous complaint about debut orders and rude consultants. Here I am today a week after reporting a possible **** and desperately requested a dispute. I have not received even a single call from capitec, only I have been the one calling in from the day I reported the matter to date. The person who claimed to have escalated my case, didn't even bother to give me a reference or case number. It's only on Tuesday when i call and I asked for it that I got it. I mean from last week Friday to date, there has been no developments what so ever? Not to talk about that when I call, the consultants tell me unfortunately there's nothing they can do. So we should bank with a bank that can't do anything unfortunately when they have to assist us. This is the first time in my life that I see a client that doesn't care about satisfaction of its clients like capitec. These days it's getting worse even. Imagine being told that ur case is with a certain department and unfortunately there's nothing anyone can do from there. I just have to wait till kingdom comes for the department to call, while I'm here stuck up and desperate to get my money. Not even the client care can contact that department? Like really now?