Capitec client service sucks

My account has been stopped due to "*****ulent activity" last year November. I have since submit all the documents requested from me and have waited since then to have my account reactivated again. However it has not been reactivated and everytime I make enquiries I am told that they are still investigating the matter and I must contact the ***** engagement centre. Yet everytime I call I am told they cannot help me and then I get out through to someone who can apparently help me just to have the phone dropped in my ear. Then when I try to lay a complaint. The same thing happens. I have had to have my salary paid into a different account due to this issue or else I would not get paid. All my accounts are linked to this Capitec account and I refuse to have them moved to another account . I was told this investigation will take 24-72 hours but yet still I await answers. Honestly does this take so long or is someone or someones not doing their job?