LW
Lloyd W
1 reviews | Active since Aug 2018
02 Nov 2021, 18:36
Capitec Client Service PATHETIC
20 Unauthorised Google Play ********** transactions went off my account, no warning from Capitec about *****. Client Services say sorry we cant help, but we are aware of it, contact google and send a link with what to do with Google. Capitec client services again today says sorry we cant help go to a branch. Branch today says sorry we cant help, we can cancel your card and issue a new card?!! Only Google can help they say?!! Capitec can do it on my behalf but want to charge R80 per transaction?!! Who must pay the card fee, who must pay international transfer fees?? Client Service email account no reply, Ombud will now get involved, i am not letting this go.
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Replies (4)
Capitec Bank's replyOfficial
02 Nov 2021, 19:00Good day Lloyd
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Nov 2021, 19:00
Official
Good day Lloyd
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
LW
Lloyd W's updateReviewer Update
02 Nov 2021, 20:06As per your website, stipulating please allow 24hours for a response. 24 hours is LONG gone, with no response.!! No reply no thank you no nothing?! Client Service that doesn't exist! Easy to blame Google and pass the buck. If i do not receive feedback by cob 3rd November, this will be going down the legal road. This issue is listed on FaceBook by other clients with the SAME issue with NO response…….
LW
Lloyd W's update02 Nov 2021, 20:06
Reviewer Update
As per your website, stipulating please allow 24hours for a response. 24 hours is LONG gone, with no response.!! No reply no thank you no nothing?! Client Service that doesn't exist! Easy to blame Google and pass the buck. If i do not receive feedback by cob 3rd November, this will be going down the legal road. This issue is listed on FaceBook by other clients with the SAME issue with NO response…….
LW
Lloyd W's updateReviewer Update
03 Nov 2021, 12:33STILL no reponse from Capitec, logged with Ombudsman. Capitec are beyond USELESS, so much for banking security when numerous people are complaining about the same issue
LW
Lloyd W's update03 Nov 2021, 12:33
Reviewer Update
STILL no reponse from Capitec, logged with Ombudsman. Capitec are beyond USELESS, so much for banking security when numerous people are complaining about the same issue
Capitec Bank's replyOfficial
17 Feb 2022, 17:24Hi Lloyd
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply17 Feb 2022, 17:24
Official
Hi Lloyd
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank