Capitec - Client ****med

I have been a client of Capitec Bank for 7 years. I was ****med on the 29th of November by a person claiming to be from Capitec ***** Department. The person told me that there is a monthly amount of R99 going off my account by giving a total of R2500. I have been instructed by the person claiming to be from Capitec to go into vouchers on my app for security reasons. He gave me specific steps to follow, as I followed the steps money went off my account. He claimed that the money will be reversed back into my account with the R2500 that went off my account from the R99 each month they claimed was going off my account. A total amount of R9600 was taken from my account to be able to give back my sum total of R2500 that was taken from my account. The person claiming that he is from Capitec instructed me to restart my phone and afterwards the number was not saved on my phone. I have opened a cased at the SAPS-966/11/2023 I followed up with Capitec ***** Department for 4 weeks and no feedback could be given up until yesterday. Capitec stated that the funds have been utilized and cannot be reversed. As a Capitec client for 7 years this is completely unacceptable. Banks have insurance for ***** cases like these where money is ****** from their clients which is why a SAPS case number is needed. I will not accept that Capitec simply lifts their shoulders and is satisfied with their client being ****med with R9600. This is money I work for daily in order to survive. My wife and I have accounts with Capitec and if this case will not be sorted out and I do not get back my hard earned money, we both will close our accounts and move to a bank where we will be protected from ****s like these as clients.