Capitec Client Care doesn't Care!!

In October 2020 I discovered that I couldn't add a recurring payment neither on my cell phone app nor online on a PC. Both the cell phone and PC give a message that they have a server error. I have repeatedly emailed them and they take weeks to respond to the complaint and then have no answers as to when the problem will be resolved. The last email I received suggested that I go in to a Branch to get the payment created. That does not solve the problem. I need their banking apps to work properly I have no desire to visit a Branch and sit in a queue waiting for service, especially now during this pandemic. Besides that would not get the server error fixed. They now have resorted to ignoring my emails, the last one being sent on 17 January 2021. This is the poorest service I have ever received from a Bank.