Capitec Client "Bad Service"

<p>My name is Portia Malefahlo.I'm a Capitec client for more than 10yrs now.I've experience a bad service from Capitec, On the 03/02/2017 at 8:49 that i transferred the money to the wrong cell phone number ,the next day I went to menlyn branch ,they couldn't assist me because they were busy with the store revemping .Same day I phoned the call center spoke to Jackie who told me that they will investigate the matter,they tried to call Mr Andries Bezuidenhout which i transferr the money on his cell no ,unfortunately with no luck he's no longer utilising the number ,is now using by the person whom i was supposed to tranfer the money too Miss Jenniffer Mokone.According to Miss Jenniffer Mokone(capitec client) lodged a complain to Capitec Denlyn in Mamelodi, about the matter ,but they've told her that there is NOTHING they can do until Mr A Bezuidenhout visit them and cancelled the number .I thought it was going to be easy as the money was transfer on my account ,I was told that they need his permission before they could just reverse the money.</p> <p> </p> <p>On the 09/02/2017 someone wrongly deposited amount of R1030.00 on my bank account ,BUT the've manage to reversed back the money without even consulting me . I don't see the reason why i am still banking with capitec, its seems that they take me for Granted and I need and explanation as soon as a take this to Bank Ombudsman complain ,,or else I will contact a Public prosecutor..</p> <p>The next thing they told me that i have to go lay a claim at small claim court, i dont have that time, as I DID not deposit my money to small claim"'''</p> <p>I am on risk as Capitec client ,especially while they can still trace that the transferred was made on the card holder's account .</p> <p>I</p> <p>PLEASE ASSIST "I NEED MY MONEY BACK</p> <p>Money back Gurantee"''</p> <p>PLEASE BRING BACK MY MONEY"</p> <p>Portia Malefehlo</p> <p> </p>