Capitec Client a Cheat Miss Ntomboxolo Papu

Good day. I have an online boutique and I got ****med by one of your clients who took my money but did not deliver on the goods promised. On the 1st of October 2018 I made a deposit of R1400 to Miss Ntomboxolo Papu Account number ********** 120 and cellphone number ********** 683. Who gladly accepted my money with the agreement that I will receive an order of 6 bags via Pep courier service. Based on the design discussed from pictures shared, I received something totally different from what I ordered. I tried making contact with your client to no avail. All I'm asking for is a refund of my money because I doubt Capitec as a huge institution would like to be associated with a ******* and con artist like this lady.Please resolve this as I cannot lose my hard earned money.