HA
Huzaifah A

1 reviews | Active since Apr 2016

28 Jul 2020, 13:35

Capitec Clearance times ridiculous!!!!!

Terrible service, to think that i was considering changing banks!

Made an IMMEDIATE EFT payment on Monday morning at 8.30am from my Standard Bank acc to a Capitec acc. By 9.30 the payment reflected on my statement and on my balance.

Your Capitec client only received the SMS at 11.30am. it is now more than 24hours and he still has not received the funds in his account.

Standard bank has confirmed that everything is through on my end and the payment was released yesterday morning.

this is with regards to purchasing a vehicle. so the Seller a CAPITEC client now probably thinks that i am trying to **** him for the vehicle.

Please can you sort this out asap as my reputation is getting damaged. I told him i would take the vehicle and make an immediate payment (which i did) and now he still does not have the FUNDS!

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Jul 2020, 14:09
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply30 Jul 2020, 12:24
Official
Good day Huzaifah

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank