Capitec claims to have resolved verbal harassment from managers

Furthermore to my complaint about the vrabl assault and harrassment of the Capitec branch manager and staff, who refused to identify themselves claiming the POPIA act (how convenient) Capitec has now stated that they have "resolved" the issue at hand.

Really ? How have you resolved it ? Did you call the client (me ?) or apologise or explain or what about the trauma caused to my minor child ? She is too scared to go into the branch anymore. Is this how you treat your clients ? WOW. New low for your company.