cM
celiwe M
1 reviews | Active since Apr 2015
02 Aug 2024, 12:57
Capitec claims
My name is Mthuli April I just lost my brother and before that even happen I went to the branch in the Pavillion branch to sort out my affairs and I was told everything is up to date should anything happen to my family I will be able to claim. My brother has passed away and I went to Pretoria branch and I'm told that after waiting for 3 days that my claim has been declined after paying for more than 12 months and after being assured by a consultant in Pavillion this is what I get and I'm suppose to bary him tomorrow this is how you treat your clients
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Capitec Bank's replyOfficial
02 Aug 2024, 14:08Good day Celiwe.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Best regards,
Capitec Bank's reply02 Aug 2024, 14:08
Official
Good day Celiwe.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Best regards,
cM
celiwe M's updateReviewer Update
02 Aug 2024, 18:16I was just called by your Pretoria branch not to assist but to tell me that you cannot assist me, you're doing everything you cannot to pay if a person died by accident every insurance pays up its not my fault that your consultant at the Pavillion branch could not do her job now I have to suffer for it that is not how you treat people. Nedbank paid my cousin after she had a lapsed policy they asked for the missed premiums and paid her without any hussles, I activated my policy with you and have been paying for sometime and was told for the missed month I don't have to pay for it , return my premiums that I have been paying before missing this premium
cM
celiwe M's update02 Aug 2024, 18:16
Reviewer Update
I was just called by your Pretoria branch not to assist but to tell me that you cannot assist me, you're doing everything you cannot to pay if a person died by accident every insurance pays up its not my fault that your consultant at the Pavillion branch could not do her job now I have to suffer for it that is not how you treat people. Nedbank paid my cousin after she had a lapsed policy they asked for the missed premiums and paid her without any hussles, I activated my policy with you and have been paying for sometime and was told for the missed month I don't have to pay for it , return my premiums that I have been paying before missing this premium