Capitec circus

I received an SMS on Saturday from capitec bank saying by credit card in now in arrears and I need to make contact with them now. I phoned, spoke to one of your consultants and she was unable to explain to me why my account is in arrears and I Am in arrears by R 28. Since I have a monthly debit order arrangement with this bank and never missed a payment. It also come to my attention that they never debited my account after speaking with the consultant and she was unable to give me a reason why. I give her my banking details again and requested that they debit their money as per our agreement. I called again today to see if they have debited the outstanding balance as per when my statement when it closed on 4 May 2020 with an amount of R422.56. To my surprise they have no debited my account and I still am no R 28 in arrears. Both consultants keep insisting that the reason for why they have not received their money is because of insufficient funds or that your details were captured incorrectly.

Some from this bank needs to make contact with urgently(before Friday) to address my issue or else I'll take my business some place else.