Capitec. Cheap is cheap.

This is the worst bank you could possibly deal with. Cheap is cheap that’s for sure! Deposit machines that are never online. An app that is down at least once a week, useless staff, just an all round broken company.

After complaining numerous times about their single deposit machine never working and I mean never working they eventually got it fixed. Yay! Congrats Capitec and servicing your own assets!

Today I go deposit, wait in a queue for 20mins because of course they’re too cheap to put in a second deposit machine and as I get to the front it goes offline!!! I enquire with staff who tells me they’ve switched it off to put money in the machine. Never mind the queue of customers waiting, don’t inform them, just switch it off with a queue running past the door. What a joke! I’m told to wait another 15mins so they can turn the machine on. I realise Capitec staff and management have nothing to do all day but your clients do have work and businesses to run and can’t wait 30mins to make a simple deposit!

The best of it is Capitec has the absolute audacity to charge significantly to deposit inside the branch even when it’s their fault and their fault alone that you are forced to do so. What a con!!

I tried to call their head office, they took all my details and put me on hold. After spending 14mins of my airtime I put the phone down. Even they they have all my details no one calls back. I suppose I didn’t expect them to after the service I have received for months from this broken shell of a bank.