SN
Simmy N

1 reviews | Active since Jan 2018

09 Aug 2019, 08:32

Capitec chatsworth

Went to Capitec Chatsworth in Durban last week to get a new card.. The teller consultant Kylie is extremely rude. She lacks customer etiquette and manners. She was having a perosnal conversation about another customer whilst attending to me. She needs to retrained if havent been already on good customer service and how to build rapport with clients. Terrible service and definitely would not recommend this branch to use.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Aug 2019, 09:47
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next 5 working days.  I trust that the matter will be resolved to your satisfaction. 
Kind regards
Capitec Bank