Capitec Chargeback Process Now a Joke

Capitec, what is going on with your chargeback process?

I submitted a clear request (***) with all the required details and proof. After answering what felt like ten thousand unnecessary questions, I was told the case would be referred to an “agent who will contact me.” That was days ago — and still NOTHING.

In the past, my chargeback requests were approved within 24 hours, and I was refunded while the investigation was still ongoing. Why is this one being ignored?

I also clearly stated that I do not want to be contacted by phone. I want email or WhatsApp only — I want everything in writing.

Capitec, your service has dropped drastically. Sort this out and give me proper feedback. This is unacceptable.