DN
De N

1 reviews | Active since Feb 2019

02 Dec 2025, 10:28

Capitec changed its beneficiary payments for the worse

Capitec recently changed its beneficiary payments, for some reason. It wasn't broken. It didn't need fixing. By default, you could make a payment that would clear in two working days. Now, there is no such option. You can only select the immediate payment, which of course dishonestly and underhandedly sneaks in an additional banking fee. You can select a future date. Does this incur additional costs? Nobody knows. There is a clear downward spiral here and Capitec appears to want to be regarded as just another terrible bank in an already overpopulated field. As a loyal customer of Capitec of many years, I am shopping around for a banking service that represents the values and quality service that Capitec used to represent. I am not interested in just another FSB with its overly complicated product offerings, and sneaky hidden charges. Shameful.

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Replies (1)
Capitec Bank
Capitec Bank's reply02 Dec 2025, 10:37
Official
Good day De N Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank