Capitec CEOs office failed to resolve my complain

I wrote back to Caputec CEOs office the bottom email after they have failed to assist me with my complain on the 11November2023 a pending complaint since from 2020 to date. Unfortunately no one is responding nor willing to assist this thing of Capitec failing to assist its customers especially on matters involving clients missing money etc..is becoming a trend. Capitec can’t be trusted with their clients money period 🤞🏾Capitec must send me a written letter with instructions that point to their Bank reasoning for asking for court order and that letter must include Bi-laws that direct them in feeling untitled to ask me for the court order for my money! ASAP! And tell me and the court who will paying for those legal costs because I won’t pay for a simple thing as transferring back my money!

As I wrote your Bank several times asking for assistance you are still giving me the same runaround and excuses I am not pleased with your Bank failing to give me proper and clear directive on instructions that must form part of that Court Order.

I went to court yet again they are asking for written letter from Capitec to clarify what your bank wants from them to form part of the court order. So your Bank must then assist us with a written letter that includes legislated Bi-laws that will give clarity to the court based on the nature of this complain in order for them to issue court order. All laws are legislated so Capitec must then be able to state their Bank laws for this request because you are confusing me and the court’s and it’s worrying.

Hope the above is clear and direct to the point and hope this time around Capitec will stop their *********** nature pull up their socks and assist me as their client. I know for a fact that if this was a white person asking for assistance Capitec would have long assisted it is clear there’s either violation of my rights, ************** and incompetence in all of this pending issue.

Regards PM Leeuw