Capitec CEO does not talk to clients.

On Friday the Capitec app was down and it inconvenienced me greatly, I complained and they say because I didn't suffer financial loss they can't compensate me. What nonsense, we use this app for convenience and I was inconvenienced by its downtime. I ask to speak to the CEO and a guy named Jamie from the complaints department tells me that the CEO has better things to do than talk to me I must speak to Ombad. My ref number is ***4, I demand the CEO of Capitec to call me now!