CAPITEC CENTURION

I have reached out many times for Capitec to contact me regarding my personal loan, credit card and access facility that's in arrears because I was retrenched. Went to their Centurion office with all the required forms pertaining to the credit insurance yet NO ONE contacted me, I have been handed over to their legal department because the bank did not do due dillegance and followed the TCF principles as prescribed by the FSCA!! POOR, POOR SERVICE. I will take this matter as far as they want me to go as I have done my part being in constant contact yet they live on empty promises of return calls which never happen and no solution!! I will report this to the Banking Ombudsman and the press as this is soddy, unprofessional, unfair practice.