Capitec

I am so annoyed with Capitec. On the 1st October 2025 I logged a reversal request for a payment I've made. The person whom assisted me logged the query wrong firstly. A month later we fixed the query as she logged it incorrectly, I was told to wait 7 - 14 business days. It's 2 months later no email no phone call nothing it's constantly me having to reach out to them and I get the same excuse "we are busy working on it"