Capitec CCSDECEASED incompetant

Hi

My mom passed away a little over a year ago and I finalised all her affairs but her bankaccount as I was waiting for money to be released into it. July the money came in and I sent all relevant documents to the CCSDECEASED department. I was told it takes 11 working days to review. I sent it a little over a month ago. 3 weeks after I sent it having heard nothing I phoned them just to find out they are waiting on the court and would escelate it. Till today no feedback.

I sent them what they asked for but that wasn't even good enough. They want to run up more charges before releasing the funds to me. At this point I feel like going to a branch with her ashes and a DNA sample to show she has passed on and I am her daughter and posting it all over socialmedia like that other family did. Maybe then they will get off their behinds and finalise the matter.

Thank you