Capitec CCS bad service

I've been through hell. Mostly of my own doing with bad decisions in my life. But capitec bank at CCS is useless. I've spent too many Rands on airtime to phone them. They refuse to assist me with queries and keep asking me to submit the same documents to the same emails every time I phone. I've been told too many times that they'd call me back as their team leader is always in a meeting. A whole week, wasted. Airtime wasted.