Capitec

I want to complain about Capitec banking. The internet and cell phone banking is not very user friendly. I had a beneficiary that changed their banking information. So I had to delete the "old" info (as Capitec online banking does not allow me to do amendments) and create the beneficiary again with the new banking details. This beneficiary does not get paid every month, as I pay when I use the service. At the beginning of August 2019 I created a beneficiary again as I could not see anything for this specific beneficiary. By the end of August there was twice deductions from my account to this beneficiary. Needles to say, I went to one of the branches in Centurion, asking them to reverse 1 of the 2 deductions. And this is where I was very surprised and upset by the way they handle this. The lady that was assisting me, spoke with somebody that refused to speak with me (perhaps I am not good enough to be spoken too?) Never the less, this person on the "otherside of the phone" said that Capitec is going to deduct R150 from my account. Now, firstly, if I was able to SEE everything, and knew the other beneficiary that I deleted was still active, I would never have created a NEW one. (please note: ONLY the person on the other side of the phone that is too good to speak with customer`s is able to see everything on the system) not even the person sitting behind the counter @ the bank is able to see everything. Now I get penalized to arrange with Capitec to retrieve the 2nd (unseeing beneficiary) to get the xtra money that was paid over back to my banking account. Which by the way is going to take 7 to 14 days! To recover my money back? But, they already subtracted their R150? And this is going to cause some of my debit orders that will not be able to go through as scheduled? What type of service is Capitec giving their customer`s? I am starting to regret being at this bank, if this is the way they are conducting service. I would really like this matter to be looked into.

regards L Meyer