Capitec cash send ref ***6

Capitec cash send

On the 22nd of March I sent two cash sent to two different people. R350 and R200 rands. The two people got error messages while trying to withdraw. On Sunday 23rd I called their call centre. Number provided at the ATM. The consultant request ed access to the ap and confirmed the voucher is not redeemable and said maybe there is no cash at the ATM. On Monday I went to to the branch and advised of the problem. The call was escalated to their investigating department. I was later advised that the cash was withdran at Carlton centre but will be investigated furthermore. In the week I was advised that my request was declined. How can two people in different locations withdraw at the same ATM in town on Sunday.

Regards Eunice ***