Capitec cash send "redeemed"

On 2/5/2026 I tried to withdraw two cash send transactions from a Capitec Spark ATM machine. I entered the C number and pin, then the transaction cancelled. I never received money and other people had the same experience. I checked my app and the two transactions I made were "redeemed". My issue is Capitec said they'll investigate the issue within 7 working days, I'm dissatisfied with that especially because I'm an unemployed, mother of three and really need the money. It's not the first time I'm having issues with Capitec Bank. Apparently it's known that there were issues yesterday but still I can't access my money, it's unfair and *********. I'm afraid because I'm even using Capitec funeral cover which means in the future,there will be stories when I need my Money.