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sharmenscheepers S
1 reviews | Active since May 2016
08 Feb 2022, 10:45
Capitec Cash Send - Have not received my money but voucher shows redeemed
I created a cashsend to myself yesterday morning because i forgot my wallet at home , i attempted to withdraw the money but received the following error message Transaction declined 99: Reserved for national use.
I then went into the app and i saw that the voucher shows on my phone as “redeemed”. Which is obviously not the case because i received slip with the above message
I have been phoning customer care since yesterday but no one can give me an answer as to what happened and what the resolution time is to get this matter resolved. I haven't even received any reference number for all my 1000's of calls.
Was completely stranded yesterday because of this!!!
Pathetic service!
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
08 Feb 2022, 11:03Good day Sharmen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Feb 2022, 11:03
Official
Good day Sharmen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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sharmenscheepers S's updateReviewer Update
09 Feb 2022, 09:13Its been exactly to date 3 days since I first reported that I was unable to withdraw my cash send from Capitec bank and no one has came back to me with a resolution! Does this mean the R800 I sent is just gone now without receiving it? I called in numerous times, Spoke to your online chats team and still nothing. Without receiving a call I got a survey to rate Mpho Sindane via email? if this is the way you treat you customers then I don't know! I would like one of the Managers to contact me! I am not only R800 short but the amount of Airtime I spent getting this matter resolved and being able to withdraw my cash send is pathetic!!!!
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sharmenscheepers S's update09 Feb 2022, 09:13
Reviewer Update
Its been exactly to date 3 days since I first reported that I was unable to withdraw my cash send from Capitec bank and no one has came back to me with a resolution! Does this mean the R800 I sent is just gone now without receiving it? I called in numerous times, Spoke to your online chats team and still nothing. Without receiving a call I got a survey to rate Mpho Sindane via email? if this is the way you treat you customers then I don't know! I would like one of the Managers to contact me! I am not only R800 short but the amount of Airtime I spent getting this matter resolved and being able to withdraw my cash send is pathetic!!!!
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sharmenscheepers S's updateReviewer Update
10 Feb 2022, 09:13Day 4! of not receiving any feedback. The only thing i have been receiving is email asking me to rate an agent that I haven't even spoke to. The lucky on this time is Ayesha Larney. I dont even know what to say anymore because clearly they not even bothered with the reviews I'm leaving here. All I want is just my money !!!!!!!!!!!!!!!!!!
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sharmenscheepers S's update10 Feb 2022, 09:13
Reviewer Update
Day 4! of not receiving any feedback. The only thing i have been receiving is email asking me to rate an agent that I haven't even spoke to. The lucky on this time is Ayesha Larney. I dont even know what to say anymore because clearly they not even bothered with the reviews I'm leaving here. All I want is just my money !!!!!!!!!!!!!!!!!!
Capitec Bank's replyOfficial
04 Mar 2022, 08:15Hi Sharmen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply04 Mar 2022, 08:15
Official
Hi Sharmen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank