Capitec cash send *****

Yesterday at the Maponya Mall ATM next to the branch, I was affected by an ATM or cashsend malfunction. I sent myself as cash send from my App. It was R1500 but the machine only dispensed R1000, I went inside the branch immediately and lodged a dispute which was said to be investigated. This morning I get an SMS saying that my dispute has been rejected because the machine dispensed all the money but in actual fact , the machine only dispensed 4 R200 notes, 5 R20 notes and 2 R50 notes. My dispute was rejects without an explanation, no viewing of camera footage or proof of what notes amount to R1500 were dispensed , not even proof that they had looked into the matter. R500 is a lot of money and I am disappointed at the level of service especially when Capitec know that their staff do ********** activity with cash send transactions. I will not fall prey to white monopoly capitalists in the name of the Capitec. The banking ombudsman will be hearing about this Capitec Cash send fruad