Capitec cash send does not work and they never give feedback!

Hi there

I sent money on 2 July 2020 using the Capitec send cash option. The recipient could not get the cash from the ATM or from Checkers.

I then phoned Capitec that same week to check on what the problem could be. I was told that this would be investigated. I then phoned again on the 24 of July and I spoke to Simone Hall who said that the investigation was on backlog. I then emailed her proof confirming that the money was not redeemed on that same day.

I have not had any feedback from Capitec until yesterday when I had to phone them again! I spoke to Solomzi who assured me that the money is now available and i can go to any Capitec ATM or checkers and I'll get my money.

BUT STILL I CANNOT REDEEM THE MONEY!! THIS HAS BEEN GOING ON SINCE JULY. I've now decided to change banks because of such a small thing that could have been resolved long ago. Capitec you've lost a loyal client.