Capitec - Cash did not dispense

Item: Capitec Bank
Rating: 1
Author: Bradley G

On the 3rd of February I went to Nedbank atm at City View Durban to withdraw money using my capitec card. The machine I used dispensed R4200 and R800 was stuck but on the app the money was withdrawn. I went to capitec branch to log a query and I was told that I should wait for 7 days for the query to be resolved, after 7 days I called now they are telling me I have to wait another 30 days be cause the matter is still being investigated. I can't wait for that long I need that cash.

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

07 Feb 2025, 14:36

Good day Bradley, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply07 Feb 2025, 14:36

Official

Good day Bradley, we acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Bradley G's updateReviewer Update

07 Feb 2025, 19:19

Thank you for contacting me. I had spoken to an agent who was clear with the above matter. I will await until the issue as been resolved.

Bradley G's update07 Feb 2025, 19:19

Reviewer Update

Thank you for contacting me. I had spoken to an agent who was clear with the above matter. I will await until the issue as been resolved.