CAPITEC CASH DEPOSIT IS A ****

Capitec Bank, is currently a disappointment as I'm writing now I'm in tears and I'm suffering.

On the 9th of March 2024.I went to Naledi Mall Capitec Branch in Vosloorus to deposit money at the ATM into my Capitec account. I Deposited R13 800 at the ATM while the ATM machine was loading on the screen it showed error message that says, "TRANSACTION ERROR" then it went "CASH DEPOSIT UNAVAILABLE" the ATM did not retrieve my money back and I did not get a slip. I panicked called the client care number (‪***‬) written on the ATM machine since the Branch was already closed . The agent logged an incident number (‪117****08‬) I was advised that it will take 24 hours and they need to wait for the technician to come and open the ATM (6**2). On the 11/03/2024 I called Both the Client care department (‪***‬) and the Naledi mall branch (‪***‬) to do follow up regarding the incident number @ client care was told there is no feedback yet @ the branch I was told to come and take fingerprints. I went there and I was assisted by Lunga (Consultant 10) .13/03/2024 Capitec Head office called according to their investigation/findings the money that they found is R7000 something which doesn't make sense coz I even explained to Lunga (Branch consultant ) That the money was withdrawn from Standard bank branch and the reason for depositing the money into my account was to transfer the school funds for the whole year for my child now they are calling asking for the payment since the agreement was that I will pay for 11 months that is remaining and the balance was for me to be able to pay my expenses since I had no funds in my account .I've heard people complaining about Capitec but I thought Its a lie since been their client for 11 years and it never happened to me. THIS IS SO FRUSTRATING knowing that you have money but its not reflecting in your account and you are in need of it.