Capitec ***** cases being closed without it being resolved.

I would have like to give Capitec a 5 star but **** no. I have been banking with Capitec for 8+ years and this new years my card was ****** and my Tap which I never activated was on and the person who stole my phone and card could tap my car with great amounts without having to enter my pin.

I contacted the customer service and reported the *****, a case was open by Capitec and closed off immediately. No compensation, what so ever but we having to pay monthly fees for things like this if it were to happen.

I am really not happy with the experience I've had or the customer journey. I am sure going to start banking elsewhere, as soon as I get some time to go and open an account somewhere else.