Capitec carnival disappearing airtime

I bought a couple hundred rands of airtime via my Capitec app. On the 22nd of September. It hasn’t reflected yet. About 3 days later I went into their carnival branch and was helped by a white consultant named Mike (so he says as he doesn’t wear a name badge) he advised that it would reflect within 48hrs at most excluding weekends. Today 2 October I went to the same Mike and he now says it’ll take two weeks… guys? What level of ridiculousness mess is this? Don’t help please don’t help. Just refund back the money I spent on the airtime. As for the public, please search “Capitec airtime” on social media and see how many people have the same complaint