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Tammy T

1 reviews | Active since Mar 2013

22 Mar 2016, 15:00

CAPITEC CARES LESS ABOUT THEIR CLIENTS

IF YOU NOT WITH CAPITEC BANK YOU ARE AT PEACE.<br> <br> MY ACCOUNT HAS BEEN BLOCKED BECAUSE MY MUNICIPALITY BILL COPY DOES NOT HAVE A STREET ADDRESS THEREFORE MY FICA UPDATE WAS NOT DONE . I LODGED A COMPLAIN ON THE VERY SAME DAY. I HAVE BEEN WAITING SINCE LAST WEEK FOR AN INTERVENTION INTO THE ISSUE. DO YOU THINK I PAY MY BILLS WITH THE OXYGEN I BREATH?<br> ITS VERY CLEAR THAT YOU ARE AN ARROGANT ORGANIZATION THAT CARES LESS ABOUT THEIR CLIENTS, BANKING WITH YOU WAS THE WORSE DECISION I HAVE EVER MADE SO FAR IN MY LIFE. YOU CAN NOT RECEIVE A COMPLAIN OF A BLOCKED ACCOUNT AND PLAN TO INTERVENE WHENEVER, WERE AS MONEY IS USED EVERYDAY. YOU CLEARLY CAN NOT PRIORITIZE AND INTERVENE EFFECTIVELY. <br> <br> DON'T BOTHER SENDING A PATHETIC RESPONSE THAT LACKS SENSE.

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Replies (1)
Capitec Bank
Capitec Bank's reply23 Mar 2016, 09:39
Official
Hello sbosh89,

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank