Capitec cares less about communicating whith their customers they act on theor own

Capitec is so not fair... After paying my insurance for so long they just decide to lapse it without my consent. This makes me very furious coz they did not even contact me to let me know why.. They say iv missed 3 payment and they gave me 15days to pay but thats a lie coz i did pay it... I pay that insurance every month and now this! Now i have to start again? This just aint right at all