Capitec Cares?

When I try and buy Vodacom data, via on line banking, I get various messages " unable to process your request ' or ' service provder not available " For 6 months Vodacom not available?

So, as per Capitec instructions, I send a Whatsapp. No reply, send again . No reply. I phone . I'm asked countless questions which do not relate to me, and am then told I can't be helped ? I ask to speak to a manager and hold for 20 minutes then cut off. I phone again, and am cut off agIan. I'm now on my 3rd call (15 minutes) and still holding. I

'