DA
DAVID A

1 reviews | Active since Aug 2013

18 Sept 2023, 15:45

Capitec care more about *****sters!!!!

Dear CAPITEC,

I am writing to express my deep concern about a recent experience I had regarding *****ulent ****s and the lack of prompt action on your part. As a loyal customer of CAPITEC for over 10 years, I expected better from your institution.

I recently fell victim to a ***** **** that was immediately reported and followed by an SAP affidavit within 48 hours. However, to my dismay, the ****mer was able to resurface and deceive me once again. As a pensioner and a divorced individual, I find it disheartening that I, a vulnerable woman, have to bear the brunt of such *****ulent activities.

I have taken all the necessary steps and fulfilled my obligations in this matter, so it is deeply disappointing to realize that I might lose R6000 as a result. This incident has shaken my trust in CAPITEC, an institution I held in high regard.

I implore you to address this situation promptly and rectify the matter at hand. Failure to do so may result in me sharing my unfortunate experience with the public, cautioning them to be wary of CAPITEC and its alleged support of *****ulent activities.

I eagerly await your response and an explanation as to why I was not informed earlier about this matter.

Sincerely, EJ Smith

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Replies (1)
Capitec Bank
Capitec Bank's reply18 Sept 2023, 16:04
Official
Good day David 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank