Capitec. care less about ther clients

My nephew went to the Capitec ATM to take out some cash. The ATM retained his card, and a few minutes later, the money was taken out of his savings account and withdrawn out. At the time, he was at the Eyethu Mall in Orange Farm, and the withdrawal was made at Ennerdale, which is a distance away. The next day, he called their ***** department to report the incident and open a ***** case. After that, he called to stop using his card, and someone named LWAZI answered the phone, telling him that the bank was unable to help because it was a card and PIN transaction, which imp**** that their client was lying and had completed the transaction themselves. and a refund cannot be processed in any form. I've asked hin that he reach his conclusion without conducting any further investigation. He continued by saying that the CAPITEC bank card cannot be cloned, but I'm not sure how that's possible given that they have a chip.

I'm upset if this is the case because Capitec has a lot of devoted customers that wait in long lines to withdraw money from their ATMs alone.

A case was opened still, while he concluded their will not any help from them CASE number: ***

Please follow with him on these : ***/ ***