Capitec card ****s... who is in on it?

On Friday I reported to the Hillcrest Branch that There were two card transactions for internet purchases that I didn't make. On further inspection I found 2 more earlier in March... amounting to over R500 in total. I stopped card. I disputed these as ***** and not purchased by me. I received shocking service from card disputes division... no merchant information to send SAPS. I stopped transactions yet I'm apparently getting a refund? Which transaction? How much ?

I've since heard in my community there's a suspected **** between vodacom and capitec branches I use here at the mall. Should I be worried? I can't get info... I get told you can't help me with a ***** case and its not *******. Something is wrong here,! Failure to make this right will result in me going to the ombudsman and the press!