CAPITEC CARD ****S

I was at home with my family while I was receiving massages that someone was swiping my Capitec card meanwhile the card was with me and I called the bank immediately to stop the because the card is with me but someone is swiping at Mlangeni service Pty cosmo city and today they told I won't be able get the refund I must go to the place and asked for cctv footage and go to the police station and open the case Capitec is **** guys