Capitec Card ***** Systems Has Much To Be Desired

On Monday 29 April 2019 an unknown transaction was recorded against my account from Berlin, I immediately phoned Capitec and while on the line with them the originating company in Berlin reversed the transaction. The consultant on the line assured me that this was a mistyping of my account and that I didn't need to worry any further.

On Thursday the 2nd Of May 3 ********** transactions again went off against my bank this time from Great Brittain account, I immediately phoned Capitec and requested that they do not honour the payments seeing as it was still unprocessed. A case was opened with them and since then nothing has been done, in fact quite the opposite two of the three transactions has since then been processed.

The only answer I'm getting is that the case is being investigated. What further investigation is required, for that matter what investigation if any was required seeing as I ordered my bank to not honour a payment that was not yet processed within minutes of that transaction being loaded.

If any investigation is required then it should be as easy as seeing that I replaced my cancelled card in person at a capitec branch on the same day within 2 hours of the incident. Seeing as the ***** happened in Brittain and it is not physically possible to travel from there to here in 2 hours that should be the end of the investigation?

According to the various consultants I have spoken to this can take anything from 8 days to 32 days. This is unacceptable, this is bread and butter money and I need a resolution to this ASAP.

Kind regards, Nico Lynzaad