Capitec Card Expires and Now you have to pay R60?????

My card expires 03/18. I went in to the Hartswater branch on 23/03/18 to get a new card without even getting an sms from Capitec. Got there and they told me to pay R60 for a new card? Since when do you have to pay for a new card? I went into the bank in January to find out how it works and they told me I only pay if I need a card earlier than the expiry date. And then it was only R50. On 22/03/18 I wanted to renew my card but they refused to help me because I did not have my ID. Today they did not even use my ID for this. This is completely unacceptable! This branch will be the cause of closing BOTH my accounts with Capitec! Never had a problem until today.