Capitec card blocked

So my account has been blocked due to ***** and it's been almost 8 months now. I went to Gateway mall trying to find out and they made a long phone call that didn't help me out but just took whole 1 hour off my lunch. They told me someone from Nedbank reported my card and they just blocked it with contacting me. The lady never phoned me back and I'm not really sure when will their investigation be done as they said an investigation is pending. So I waited until I forgot about it because my pay doesn't go into my capitec account anyways. But what frustrates me is that when I started my job last year I made a debit order of R500 from my original account to this capitec card to save money. And it's frustrating that they still taking money although they tell me my account was blocked. So if I can't withdraw my money that's in my card what gives them the right to still take my money. And this month they took my last R500 on the 27 of October which I was definitely gonna use for much more important things then have it sitting in an account that's blocked. I am very dissapointed in how Capitec handled the issue. All I'm asking for is my money please and then they can close this account. Even the lady at the Gateway Branch acknowledged that it's my money that's in my card so why am I not getting it back. Can I just please have my money Capitec as soon as possible, I don't even have food for my family. And please dont tell me to provide prove cause I don't even know what ***** I was involved in as you put it