Capitec Capitalism

I went onto my Capitec App Banking. I did only an assessment for a credit facility. Not an application only an assessment. After finalizing the assessment got a response - ctrdit unsuccessful- Prevent Loan/***** check. I phoned the ***** department and asked about this, they said I wanted to do ***** and blocked my ID. I asked why they blocked my ID. Could not give me a reason. Told me to phone the Loans department, I phoned the loans department they could not give me an answer. This morning went to the Branch by The Reef. Customer consultant Tiana helped me, she phoned I even had to send payslip to Fruad department and still they come back with, They are still blocking my ID and I am High risk customer. I have been banking with them from 2016 and this is the treatment they give me. I am not happy. I even have a funeral cover with them and an extra savings . Who do they think they can insult me stating that they will block my ID indefinitely. I am going to seek legal advised about this.