JN
Janeline Noble-Hite

1 reviews | Active since Jan 2019

06 Jul 2022, 23:57

Capitec cape gate allow ******** to ***** money from your account and do nothing about it! Your money is not safe wit Capitec nobody cares to help at Capitec cape gate

Branch manager Zuan, said he will follow up on my query that was under investigation since 17 June he called Monday to say he has no feedback and now no more feedback 3 days later probably hoping I will forget about my 2800 that went missing from my account. This is unacceptable no branch manager that should have authority to escalate can even resolve my escalations even Capitec complaints management did not get back to me, but they froze my account. @ Capitec management complaints please get back to me no later then the 7th I'm sure the voice would like to hear my story about this incident and how Capitec refuse to resolve my query! I will be waiting for your call on the 7th

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Replies (1)
Capitec Bank
Capitec Bank's reply07 Jul 2022, 14:18
Official
Good day Pintar 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank