capitec cant reverse a payment made to wrong account/

If I could turn back the hands of time, I would not use this bank. I accidentally sent money to the wrong account, and I was given the reference number ***4. A lady on the phone tells me I need to log a civil case if the other party doesn't acknowledge false payment. What then is the point of Capitec if they can't reverse a payment? I'll let u know that I will be moving over all my investments elsewhere... You get ****med in broad daylight. I guess u choose this bank like u playing the lottery...i wouldnt put my home loan here ..not a chance. thanks for nothing capitec